We may charge costs for any depreciation that arises because you have used the item in a different way than you would in a store. Returns must be shipped with all accessories supplied and - if reasonably possible - in their original condition and packaging.
Your return request is valid if it was sent within the 30-day period. For this you can use the model withdrawal form. To return the product(s), you must notify us by an unambiguous statement (for example, in writing, by post or e-mail). The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically get the product(s). You have the right to return the product within 30 days for no reason. The shipping costs for returning will also be charged to you. If it turns out that the problem could easily have been remedied or that there appears to be no problem, research costs will be charged.
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If no defect is found by us, we will contact you to find out how to reproduce the problem. The following information is standard for all warranty claims:īefore returning the product, please read the manual carefully.
Please contact our customer service at We offer you a suitable solution. We also offer help if a product does not work properly immediately after receipt. A legal guarantee means that a product is or does what the consumer can reasonably expect from it. The legal warranty applies to all items that you purchase from us. If your product breaks down, you can of course also count on us.
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